The most common cause for this failure is a corrupt copy of Viscosity causing the tool upgrade to fail. Please try reinstalling." in the connection log, it indicates that there is a problem with the installation of the helper tools. ![]() If a VPN connection fails to connect with the message "Helper tool permissions are incorrect. Please try reinstalling.īefore connecting a VPN connection, Viscosity performs a check on its internal tools to ensure they're valid. You can move Viscosity's icon by holding down the Command (⌘) key on your keyboard, and click-and-dragging Viscosity's icon to the desired position. If you have a lot of menu icons macOS may be placing Viscosity's menu icon behind the notch, in which case please temporarily remove some menu icons to free up space and move Viscosity’s icon to the right. If you're using an Apple Silicon MacBook with the "notch" in the screen, please ensure that there is adequate empty space to the right hand side of the menu bar for Viscosity’s menu icon to appear. Viscosity's Icon Does Not Appear on MacBooks With a Notch If Viscosity is not starting, please ensure that you're using the latest version, which can be downloaded from the Viscosity Download page. Earlier versions of Viscosity are not compatible with macOS 12 and may fail to start. Viscosity version 1.10.1 (or later) is required for macOS 12. Viscosity Does Not Start on macOS 12 (Monterey) Please backup any important connections or settings before uninstalling Viscosity. If Viscosity is still unable to launch, completely uninstalling Viscosity, restarting, and then reinstalling Viscosity may resolve the issue. In some cases Viscosity may need to be white-listed. If this is a workplace or company managed computer, then your IT staff should also be contacted to see whether any enterprise security/management software (such as "SentinelOne" or "Digital Guardian") could be preventing Viscosity from launching or interfering with its operation. If any such software is installed, it should be temporarily disabled and/or uninstalled, and then Viscosity checked to see whether it can launch. In some instances third-party AntiVirus or enterprise security software may prevent Viscosity from launching or cause it to crash. If Viscosity, or its helper tool, is stuck in the background, attempting to re-open Viscosity may have no effect. This is an important step, as it ensures any stuck processes in the background are cleared. It is also important to try restarting your computer. Please refer to Installing Viscosity (Mac) for how to check that the latest version is installed. Older versions of Viscosity may not be compatible with newer versions of macOS, and may crash or hang when launched. The first step is to ensure that Viscosity is up-to-date. ![]() For more information please see Getting Started With Viscosity (Mac). Instead Viscosity displays an icon in your menu bar (on the right hand side near the clock) while running. Viscosity's icon not appearing in the Dock, or (if manually added to the Dock) appearing without a running indicator, does not indicate that Viscosity failed to start. ![]() If you launch Viscosity and it doesn't appear to start, or it quits immediately, then there is likely a software incompatibility on the computer.īefore troubleshooting the issue further, please be aware that Viscosity does not appear in the Dock. Below you can find some solutions to the more common issues you might face.įor general VPN connection troubleshooting please instead refer to the Troubleshooting Connection Problems article. In rare instances Viscosity, or one of its components, may encounter a problem that prevents it from being able to function correctly under macOS.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |